Effective Date: 22 Sept. 2026
At Kooky Nights Ventures Pvt. Ltd., we are committed to providing our customers with a secure, discreet, and reliable shopping experience. This Refund & Cancellation Policy explains the circumstances under which orders may be cancelled, returned, replaced, or refunded.
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible.
If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.
2. Returns
Due to the personal and intimate nature of our products and hygiene considerations, we generally do not accept returns or exchanges of products that have been delivered correctly and are in accordance with the order placed.
Returns or replacements may be considered in the following situations:
– The product received is defective or damaged.
– The wrong product has been delivered.
– The product received is materially different from the product ordered.
– The package is received in a condition indicating possible damage during transit.
For hygiene and safety reasons, products that have been opened, used, or removed from their original sealed packaging generally cannot be returned.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
– Order number
– Description of the issue
– Clear photographs of the product and packaging
– Unboxing video, if available
Our team may review the information and determine whether a replacement, refund, or other appropriate resolution is applicable.
4. Wrong Product Received
If you receive a product different from the one ordered, please notify us within 48 hours of delivery.
After verification, we may arrange a replacement or provide an appropriate refund, subject to the circumstances of the case.
Please do not use the product if you believe you have received the wrong item.
5. Refunds
Where a refund is approved, the refund amount will generally be processed through the original payment method used for the transaction.
The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
Shipping or other charges, where applicable, may not be refundable unless the refund is due to an error on our part or another circumstance where such charges are required to be refunded under applicable law.
6. COD Orders
For Cash on Delivery (COD) orders, refunds, where approved, may be processed through an appropriate refund method requested by Kooky Nights.
Additional information may be required to process the refund.
7. Orders Refused or Returned Due to Customer Unavailability
If an order is returned to us because the customer:
– Refuses delivery,
– Provides an incorrect or incomplete address,
– Is repeatedly unavailable to receive the order, or
– Does not accept the shipment,
the order may be treated as a Return to Origin (RTO).
Any refund for such an order will be considered after deduction of applicable shipping, return-shipping, or other charges incurred by us, where permitted by applicable law and the terms of the transaction.
8. Products That Cannot Be Returned
For hygiene and customer-safety reasons, the following circumstances generally do not qualify for return or refund:
– Products that have been used.
– Products removed from their original sealed packaging.
– Products damaged after delivery due to misuse, improper handling, or incorrect use.
– Products returned without prior approval from our customer support team.
– Change-of-mind returns where the product has been opened or used.
9. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable processing period.
The actual time for the refund to appear in your account depends on the payment method, bank, card issuer, or payment gateway and may take several business days.
10. Cancellation by Kooky Nights
We reserve the right to cancel an order in circumstances including, but not limited to:
– Product unavailability or inventory errors.
– Incorrect pricing or product information caused by a technical or administrative error.
– Suspected fraudulent or unauthorized transactions.
– Delivery restrictions or inability to service the provided address.
– Circumstances beyond our reasonable control.
If a prepaid order is cancelled by us, the eligible amount paid for the cancelled order will be refunded through the applicable payment method.
11. How to Request a Cancellation, Return, Replacement or Refund
Please contact us through the customer support details provided on our website and mention:
Order Number:
Registered Name:
Registered Mobile Number/Email:
Reason for Request:
Photographs/Videos: Where applicable
Our customer support team will review your request and provide further instructions.
12. Important Note
Kooky Nights takes customer privacy and product hygiene seriously. We use discreet packaging for our shipments, and customers are requested to inspect the package at the time of delivery wherever possible.
This policy is subject to applicable Indian laws and regulations. Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.
Contact Us
Kooky Nights Ventures Pvt. Ltd.
Email: info@kookynights.com
Website: https://www.kookynights.com
